Refund & Return Policy

Our Policy

We want you to be happy with your purchase. Please read our policy carefully before ordering.

Damaged or Wrong Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery at support@chinotubeshop.com with your order number and photos of the issue. We will make it right with a replacement or refund.

Returns

Because our products are shipped directly from our suppliers, we do not accept returns for change of mind, incorrect size selection, or buyer's remorse. Please review product descriptions and sizing information carefully before purchasing.

Mystery Box Orders

Mystery boxes are non-refundable by nature — the surprise is part of the product. We do not accept returns or exchanges for mystery box orders unless the item is damaged or defective.

Order Cancellations

Orders can be cancelled within 24 hours of being placed. After that, your order has likely already been submitted to our supplier and cannot be cancelled.

Refund Processing

Approved refunds are processed within 5–10 business days back to your original payment method.

Contact Us

For any questions about your order, email us at support@chinotubeshop.com and we'll get back to you within 1–2 business days.